White-glove customer service for electronics installation and maintenance
Completing over 1.4 million installation and service calls annually, Goodman Networks provides the expertise to help network operators, electronics manufacturers, and retailers with last mile logistics and installation needs. Our priority is helping our clients reach their customer by providing full logistics solutions and expert customer service options. Our technicians provide your customers with impeccable network knowledge and are specifically trained to become product expert on your unique product, assisting with a range of in-home or in-office services including product delivery, installation, troubleshooting and repair.
As your brand ambassador, we provide full integrated delivery with installation. This means that that our technicians can show up at your customer’s premise with the product, tools and knowledge to delight your customer. Today, we provide integrated delivery services for over 90 percent of our installation jobs.
Goodman Networks has two teams of specially trained technicians to handle a range of electronics needs. Goodman Networks HomeCTOTMs are trained specifically to assist with all product needs in-home. Acting as your customer’s Chief Technology Officer, our HomeCTO technicians bring your brand and your company culture directly to each of your customers. Through impeccable customer service and specialized product knowledge, our HomeCTOs help ensure that your customer’s first experience with your product is simple.
Our most practiced technology experts, our Advanced Products technicians, handle commercial electronics programs. Our Advanced Product’s team handles complex in-office electronics while still emphasizing the customer relationship. No matter the scale of your last-mile service needs, Goodman Networks technicians are prepared to make your on-premise program a success.
Our technicians are supported by our full suite of logistics options including Network Operations Center (NOC) and call center which can directly engage tier 1 and tier 2 support calls. When required, the NOC and call center can dispatch our technicians to your customer’s premise to help resolve any service or product malfunctions or begin the return process (including potentially delivering a replacement device). Our Closed-Loop Logistics offerings also provide solutions for all other logistics behind getting your product into market.